At Cerin, we want your ordering experience to be simple and stress-free. If you have changed your mind or placed an order by mistake, you may request a cancellation before your parcel is dispatched. Please read our cancellation policy carefully before submitting a cancellation request.

Cancellation Eligibility

Customers can request an order cancellation before the parcel is handed over to the courier service. Once the order has been dispatched and a tracking number has been generated, the order can no longer be cancelled.

Orders that have already been shipped will be handled under our Shipping & Return Policy or Refund Policy.

Cancellation Request Process

To cancel your order, please contact Cerin on our official WhatsApp number and share your order number. Our team will check the current status of your order and confirm whether the cancellation can be processed.

Official WhatsApp: 0339-0333441

Required Cancellation Details

When requesting a cancellation, please provide the following details:

Order number
Full name
Registered contact number
City
Reason for cancellation

Please make sure the provided details are correct so that your request can be verified without any delay.

Cash on Delivery Orders

For Cash on Delivery orders, no amount is charged if the order is cancelled before dispatch. Customers are requested to cancel unwanted orders in time instead of refusing the parcel at the time of delivery.

If a parcel is repeatedly refused at delivery without prior cancellation, Cerin may restrict future Cash on Delivery orders for that customer or contact number.

Prepaid Orders

If your order was paid in advance and the cancellation is approved before dispatch, the paid amount will be refunded to you. The refund will be processed within 7 or more working days after your account details are received and verified.

Processing time may vary depending on bank, payment method, account verification, or transaction status.

Cancellation by Cerin

Cerin reserves the right to cancel any order in the following cases:

The product is out of stock or unavailable
The order could not be confirmed through call, SMS, or WhatsApp
Incomplete, incorrect, or invalid delivery details were provided
The order appears to be fraudulent, duplicate, or placed for unauthorised resale

In such cases, the customer will be informed through call or WhatsApp, and any amount already paid will be refunded in full.

Cancellation Request Channel

Cancellation requests will only be accepted through Cerin's official WhatsApp number. Requests made through unofficial channels may not be processed.

Official WhatsApp: 0326-8232551

Important Notice

Please contact Cerin as early as possible if you wish to cancel your order. Cancellation approval depends on order status, dispatch timeline, and verification by our team. Once the parcel has been shipped, cancellation will not be possible.