Terms & Conditions

Cerin is a skincare brand offering skincare products through its official website and authorized sales channels. By using our website, you confirm that the information you provide is accurate, complete, and up to date. Cerin reserves the right to update, modify, or remove any part of these Terms & Conditions at any time without prior notice.

We aim to provide accurate product descriptions, ingredient details, usage instructions, prices, and images on our website. However, product packaging, appearance, ingredients, or details may slightly vary due to updates, improvements, or manufacturing changes. Customers are advised to read the product label and instructions before use. Cerin products are designed for external use only unless clearly stated otherwise.

Every skin type is different, and results may vary from person to person. Cerin does not guarantee identical results for every customer. Product performance may depend on skin type, skin condition, routine, lifestyle, consistency of use, and individual sensitivity. We recommend performing a patch test before using any new skincare product, especially if you have sensitive or allergy-prone skin. If irritation, redness, burning, itching, or any unusual reaction occurs, stop using the product immediately and consult a qualified healthcare professional or dermatologist.

When you place an order on our website, you agree to provide accurate details, including your name, contact number, complete address, city, and any other required information. Cerin reserves the right to confirm, cancel, or reject any order in case of incorrect customer information, payment verification issues, product unavailability, suspicious or fraudulent activity, courier service limitations, pricing errors, or listing errors.

All prices listed on the website are subject to change without prior notice. Product availability may vary. Cerin reserves the right to discontinue, update, or change any product at any time. If a product becomes unavailable after order placement, our team may contact the customer for replacement, adjustment, or cancellation.

Customers can make payments through the payment methods provided by Cerin, including bank transfer, Easypaisa, JazzCash, or any other available payment option. For manual payments, customers may be required to share payment confirmation details or screenshots for verification. Cerin will never ask customers to share confidential banking passwords, OTPs, Easypaisa PINs, JazzCash PINs, or any private security codes.

Cerin delivers orders through courier services across Pakistan. Delivery charges and delivery time may vary depending on customer location, courier service, parcel weight, and availability. Customers are responsible for providing correct shipping details. Cerin will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Returns and refunds are handled according to Cerin's official Shipping & Return Policy and Refund Policy. Customers may request a return or refund within the allowed time period mentioned in our policies. Products must be unused, intact, undamaged, unaltered, and returned in original condition to qualify for a return or refund. Used, opened, damaged, altered, or improperly packed products will not be eligible for return or refund.

Customers are responsible for reading product details before purchase, following usage instructions carefully, performing a patch test before use, providing correct order and delivery information, and contacting Cerin customer support for any questions or concerns.