Privacy Policy

When you visit our website, place an order, or contact us, Cerin may collect information such as your full name, contact number, email address, shipping address, billing address, city, delivery location, order details, payment confirmation details, refund-related account information where required, and messages shared through our contact form, WhatsApp, email, or social media channels.

We may also collect basic website usage information such as browser type, device information, IP address, pages visited, and interactions with our website to improve our services and customer experience.

Cerin uses your personal information to process and confirm orders, deliver products, contact you regarding your order, verify payments, process returns, exchanges, and refunds, respond to support requests, improve our website and services, share important order updates, and prevent fraud or unauthorized activity.

We only use your information for legitimate business, order processing, customer support, and service improvement purposes.

Cerin may collect payment confirmation details such as transaction screenshots, sender name, sender contact number, payment method, and transaction ID where applicable.

Cerin will never ask customers to share sensitive passwords, banking login details, OTPs, Easypaisa PINs, JazzCash PINs, or any confidential security codes. Please do not share such information with anyone.

For approved refunds, customers may be required to provide account details and CNIC information for verification and payment processing. This information is used only to process the refund and maintain proper order records.

Cerin does not sell, rent, or trade your personal information to third parties.

However, we may share necessary information with trusted service providers only when required, such as courier companies for order delivery, payment service providers for payment verification, website or technical service providers for website operation, and legal or regulatory authorities if required by law.

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we work to keep your data secure, no online platform can guarantee complete security. Customers are advised to use secure devices and avoid sharing personal or payment details through unofficial channels.

Our website may use cookies and similar technologies to improve browsing experience, understand customer behavior, analyze website performance, and support marketing activities. You may disable cookies through your browser settings, but some website features may not work properly without them.

Cerin may send promotional messages, product updates, offers, or announcements through email, SMS, WhatsApp, or social media. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our messages.

Our website may contain links to third-party websites or services. Cerin is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about your data, please contact us through our official channels. We will respond to your request within a reasonable timeframe.

Cerin reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our official website, email, WhatsApp, or social media channels. We are committed to addressing your privacy concerns promptly and professionally.