Shipping & Return Policy

We currently deliver orders across Pakistan through trusted courier services. Once your order is confirmed, it will be processed and shipped through our courier partner. Delivery time may vary depending on your city, area, and courier service availability.

Shipping charges may vary depending on the courier service, parcel weight, and delivery location.

Final delivery charges may be confirmed at the time of order processing.

Please make sure to provide complete and accurate shipping details, including your full name, address, city, and contact number, to avoid delivery delays. Cerin will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

Customers can request a return claim within 5 days of receiving the parcel. To be eligible for a return, the product must be unused, unopened, intact, undamaged, properly packed, and in its original condition.

Any product that is used, damaged, opened, altered, tampered with, or not in its original condition will not be eligible for return or claim.

To request a return, please contact Cerin through our official contact number and provide your order number. Return claims will only be accepted through Cerin's official contact number.

WhatsApp / Contact Number: 0339-0333441

Before returning the parcel, the customer must share clear pictures of the product before packing, ensure the product is intact and in original condition, pack the product safely and properly, and return the parcel through the agreed courier service.

If the returned product is received damaged, broken, used, altered, or not properly packed, the return claim will not be accepted.

For regular return requests, delivery charges will be paid by the customer. This includes delivery charges for sending the order and return courier charges for sending the product back. Delivery charges are non-refundable unless the mistake is from Cerin's side.

If Cerin sends the wrong product, incorrect parcel, or there is an error from our side, Cerin will bear the delivery charges for return and replacement. In such cases, we will review the issue and resend the correct product where applicable.

Once the returned product is received and inspected, Cerin will process the refund within the next 7 working days if the claim is approved. Customers may also choose to exchange the returned product with another product of equal value or adjust the amount in a new order.

Refunds or exchanges will only be processed after the product has been received, checked, and approved by our team.

Return claims will only be accepted through Cerin's official contact number. Claims made through unofficial channels may not be processed.