Shipping & Return Policy

We deliver orders across Pakistan through M&P Courier and TCS. Once your order is confirmed and dispatched, the estimated delivery time is usually 2–3 working days. Remote areas, courier service limitations, weather, public holidays, or other operational delays may require additional time.

Shipping charges are calculated at checkout according to the selected courier (M&P Courier or TCS), destination/service area, and total package weight.

The final delivery charge is shown at checkout. Heavier parcels are charged according to the applicable weight slab. Remote or less-serviceable areas may take longer to deliver.

Please provide your complete and accurate name, address, city, and contact number to avoid delivery delays. Most orders are expected within 2–3 working days after dispatch, but courier-related or remote-area delays can occur. Cerin is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

If you change your mind after receiving your order, you may request a return within 7 days of delivery. The product must be unused, unopened, sealed, intact, undamaged, and in its original packaging and condition.

Opened, used, unsealed, partially used, altered, tampered, customer-damaged, incomplete, or improperly packed products are not eligible for a change-of-mind return or refund.

Contact Cerin within 7 days of delivery and provide your order number. Our team will review the request and provide return instructions where eligible. Please do not send a product back before receiving return instructions from Cerin.

WhatsApp / Phone: 0339-0333441

For an approved change-of-mind return, keep the product unopened and sealed, pack it securely in its original packaging, and return it through the agreed courier service. We recommend using a trackable courier service.

If the returned product arrives opened, used, unsealed, damaged, altered, incomplete, or otherwise not in its original condition, the return or refund may be declined.

For change-of-mind returns, the customer is responsible for return courier charges. The original delivery or shipping charges are non-refundable.

If you receive an incorrect, damaged, or leaked product, contact Cerin within 48 hours of delivery and provide clear photographs or videos of the package and product. After verification, eligible cases will be handled through a replacement at no additional product cost, and Cerin will bear the applicable return or replacement delivery charges.

Refunds are offered for approved change-of-mind returns that meet the eligibility conditions. Once the returned product is received and inspected, an eligible refund will be processed within 5–7 business days. For prepaid orders, the refund may be returned through the applicable payment method where available. For Cash on Delivery orders, the refund may be transferred through a mutually agreed payment method.

Original delivery charges are non-refundable for change-of-mind returns. Damaged, leaked, or incorrect orders are handled through replacement after verification.

Return requests should be made through Cerin's official support channels. Email: info@cerin.pk | WhatsApp / Phone: 0339-0333441.