Return & Refund Policy

If you change your mind after receiving your order, you may request a return within 7 days of delivery. The product must remain completely unused, unopened, sealed, and in the same condition in which it was received.

For hygiene and product-safety reasons, opened, used, unsealed, or partially used skincare products are not eligible for a change-of-mind return or refund.

Contact Cerin within 7 days of delivery and share your order number. Our team will review the request and provide return instructions if the product appears eligible under this policy. Please do not send a product back before receiving return instructions from Cerin.

WhatsApp / Phone: 0339-0333441

For change-of-mind returns, the customer is responsible for the return courier charges. The original delivery or shipping charges are non-refundable. The product must be packed securely so that it reaches Cerin in its original condition. We recommend using a trackable courier service for the return.

To qualify for a change-of-mind return, all of the following conditions must be met:

• The product is completely unused and unopened
• The original seal or tamper protection is intact
• The product is in its original packaging
• The product is in the same condition in which it was received
• There are no signs of use, damage, alteration, or tampering
• The return request is made within 7 days of delivery

If any of these conditions are not met, Cerin may decline the return or refund request.

Once the returned product is received, Cerin will inspect it. If the product meets the return conditions, the refund will be approved and processed within 5–7 business days.

For prepaid orders, the refund may be returned through the applicable payment method where available. For Cash on Delivery orders, the refund may be transferred through a mutually agreed payment method. Original delivery charges are non-refundable.

To request a change-of-mind return or to ask a question about this policy, contact Cerin with your order number and contact details.

Email: info@cerin.pk | WhatsApp / Phone: 0339-0333441

If you receive an incorrect, damaged, or leaked product, contact Cerin within 48 hours of delivery and provide clear photographs or videos of the package and product. After verification, eligible cases will be handled through a replacement at no additional product cost. These cases are handled separately from change-of-mind refunds.

Skincare bundles may only be returned for a change of mind if all products included in the bundle remain unopened, unused, sealed, and in their original packaging. Individual products from a bundle cannot be returned separately for a change-of-mind refund.