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View compareRefund Policy
At Cerin, customer satisfaction is important to us. If you are not satisfied with your purchase or no longer want the product, you may request a refund within 5 days of receiving your order. Please read our refund policy carefully before submitting a refund request.
Refund Eligibility
Customers can apply for a refund within 5 days of receiving the parcel. To be eligible for a refund, the product must be unused, intact, undamaged, unopened, unaltered, and returned in its original condition.
Any product that is used, damaged, opened, altered, tampered with, or not received in its original condition will not be eligible for a refund.
Refund Claim Process
To request a refund, please contact Cerin on our official WhatsApp number and share your order number. Our team will verify your order details, delivery timeline, and refund eligibility before approving the refund.
Official WhatsApp: 0339-0333441
Product Return Requirement
The customer must return the product safely and properly packed. Once we receive the returned product, our team will inspect it to confirm that the product is intact, unused, and not damaged.
If the returned product is approved after inspection, the refund process will be started.
Required Refund Details
After your refund is approved, please provide the following details for refund processing:
- Order number
- Full name
- City
- Address
- Account number
- CNIC number
Please make sure the provided account details are correct. Cerin will not be responsible for delays caused by incorrect or incomplete information.
Refund Timeline
Once the refund is approved and all required details are received, the refund amount will be processed within 7 or more working days.
Processing time may vary depending on bank, payment method, account verification, or transaction status.
Refund Request Channel
Refund claims will only be accepted through Cerin's official WhatsApp number. Requests made through unofficial channels may not be processed.
Official WhatsApp: 0339-0333441
Non-Refundable Cases
Refunds will not be approved for products that are used, opened, damaged, altered, tampered with, returned after the allowed claim period, or returned without proper approval from Cerin.
Important Notice
Please do not send any product back without first contacting Cerin through the official WhatsApp number. Refund approval depends on order verification, claim timeline, product condition, and successful inspection after return.